FAQs

Services at our community health centers are not free, but they are affordable. You can pay with insurance if you have it. If you’re uninsured, we will give you a sliding scale discount based on your income and will try to help you get insurance. Uninsured patients seen by our mobile health team may be seen at no charge, depending on income.

**We are upgrading our medical record system. While we upgrade, we cannot distribute new patient identification numbers (PINs). Please check back in late July to enjoy the benefits of the patient portal.**

When accessing the patient portal, all patients are required to use a unique Personal Identification Number (PIN) to verify identify. If you have not received your PIN, please request one at your next visit. Pins can only be provided in person at one of our health centers.  Once you have received your PIN, please note that you will need to complete all registration steps in order to start using our on-line services.

For your first visit, please arrive 10-15 minutes early to finalize paperwork. For all visits, please bring:

• Your copayment if you have insurance that requires one, or expected fee if you are using our sliding fee scale. (Our staff will tell you how much this is.)
• All documents you feel are important to your visit, including recent health care services received outside of Families First.
• Your current medications or a list of current medications
• Your insurance card if you have one

Goodwin Community Health:
311 Route 108, Somersworth NH

Families First Health and Support Center:
8 Greenleaf Woods Drive, Portsmouth NH

Good Health Center Hours:

Monday:

8:00am – 5:00pm

Tuesday:

8:00am – 7:00pm

Wednesday:

8:00am – 5:00pm
Wednesday Walk-In Vaccination Clinic: 1-3pm

Thursday:

8:00am – 7:00pm

Friday:

8:00am – 5:00pm

Saturday:

The health center is closed. Telehealth visits are available by appointment.

Sunday:

Closed

Pharmacy at Goodwin Hours:

Monday:

8:00am – 5:00pm

Tuesday:

8:00am – 7:00pm

Wednesday:

8:00am – 5:00pm

Thursday:

8:00am – 7:00pm

Friday:

8:00am – 5:00pm

Saturday:

Closed

Sunday:

Closed

Labcorp Hours

Monday:

8:30am – 12:00pm

1:00pm – 5:00pm

Tuesday:

8:30am – 12:00pm

1:00pm – 5:00pm

Wednesday:

8:30am – 12:00pm

1:00pm – 5:00pm

Thursday:

8:30am – 12:00pm

1:00pm – 5:00pm

Friday:

8:30am – 12:00pm

1:00pm – 5:00pm

Saturday:

Closed

Sunday:

Closed

Dental Center Emergency Standby Services at Goodwin Community Health Center:

Monday – Friday, 8 a.m. to 11 a.m., first-come, first-served.  You need to be an established primary-care patient at one of our health centers to use the emergency standby services at Goodwin Community Health Center.

After Hours at Goodwin Community Health Center: (For Patients Only)

Our professional health care staff is available after hours for medical advice. If you are a patient of Goodwin and need to speak with a health care professional during the hours we are closed, call 603-749-2346 and press 4 to speak with a nurse.

Families First Health Center Hours:

Mondays:
8 a.m. to 5 p.m.

Tuesdays:
8 a.m. to 5 p.m.

Wednesdays:
8 a.m. to 5 p.m. (except 2nd Wednesdays; we open at 9 or 10 a.m.)

Thursdays:
8 a.m. to 5 p.m.

Fridays:
8 a.m. to 5 p.m.

Saturdays:
Telehealth appointments available; call to schedule

Health Center Standby Appointments:
For current patients only, standby appointments are offered Monday-Friday beginning at 8 a.m., as each day’s schedule allows. Please call after 8 a.m. to reserve the next available time slot. Standby appointments are not available from noon to 1 p.m. any day, and also not available the second
Wednesday of the month before 10 a.m.

Dental Center at Families First

Regular Hours:

Mondays:
8 a.m. to 5 p.m.

Tuesdays:
8 a.m. to 5 p.m.

Wednesdays:
Dental services are temporarily unavailable on Wednesdays due to staffing shortages. For emergencies, see “Dental Center Emergency Standby” below.

Thursdays:
8 a.m. to 5 p.m.

Fridays:
8 a.m. to 5 p.m.

Dental Center at Families First Emergency Standby:
You must be an active primary-care patient or dental patient at one of our health centers (Families First, Goodwin Community Health or Lilac City Pediatrics) to use dental emergency standby services. Emergency dental standby services are offered Mondays, Tuesdays, Thursdays and Fridays from 8 a.m. to 11 a.m., first-come, first-served. On Wednesdays, patients may get emergency standby services at Goodwin Community Health in Somersworth from 8-11 a.m.

Reach Families First After Hours

Unless you have a true emergency, our suggestion is, “First, call Families First.” Night or day, your medical home is the best place to start. You can reach us 24/7. Our after-hours nurse will help you decide if you should go to an urgent-care center or the ER.

Primary Care Patients:
Call the main number (603-422-8208), and you will hear instructions.

Family Center

Family Center Telephones:
Messages left at (603) 422-8209 are checked a few times each day. Calls are normally returned the same day or next business day.

Office:
Monday – Thursday, 8 a.m. to 3 p.m. Friday hours vary.

Mobile Health Care:

The mobile health care team visits about a dozen places in five towns. See the days & times here.

Need help after hours when the team is not in your area? Call the main number (603-422-8208).

Yes, service animals are allowed to accompany patients and visitors into our health centers. Please note: if the service animal is not housebroken, or is out of control, you may be asked to remove the service animal from the health center.