Resilience & Hope for Employees

None of us has been trained to perform, work, or live in a sustained crisis. But that is the situation we find ourselves in during the time of Covid. To help staff through this crisis, Greater Seacoast Community Health has contracted with Resilience & Hope, which specializes in professional wellness for providers and caregivers. They will provide us with a variety of supports and education in an effort to provide something that works for every employee. All services are free, and you will be paid for your time when you participate in anything that takes place during the work day.

 >> Learn more about Dr. Elizabeth Tracy, Dr. Andrea Kolgin, and their Resilience & Hope model.

Read on to learn what is being offered.

Monthly Professional Wellness Meeting

Trauma-Informed Professional Wellness Strategies (TIPS) meetings will provide psychoeducational information focused on coping during COVID crisis, supporting patients and clients while depleted, managing ongoing stress, working during a crisis and maintaining professional wellness. Information will range from general to role-specific. Focus is on supporting professional wellness and planting seeds for long-term recovery post-COVID. Each month will have a theme.

When:   4th Thursdays each month through October 2022, switching to 3rd Thursdays in November and December. Schedules will be blocked to enable all staff to attend. 

Where: Zoom: https://us06web.zoom.us/j/7146908605

How: Advance signup not needed. Come to any or all meetings. 

Payroll note: Please code time in this meeting to 354GAD in the department field

Department or Small-Group Meetings

Meetings tailored to specific roles, needs or concerns, scheduled as needed and upon request.

Who: Small groups of employees

 

When: Scheduled as needed

 

Where: Online or in person

 

How: Department or group leaders should contact RestoringResilience-GSCH@resilienceandhope.com to plan and schedule a meeting that meets your group’s needs.

Payroll note: Please code time in this meeting to 354GAD in the department field.

 

What can I expect after sending an email to RestoringResilience-GSCH@resilienceandhope.com ?

Resilience & Hope responds to all emails within 1-3 business days and tries to schedule appointments within a week. If you do not receive a response, it means that a glitch may have occurred and the response email did not make it through to you. Please check your spam folder and, if it is not there, please re-send an email.

What should I include in my email when requesting an appointment?

To expedite the appointment, please include as much of the following information as possible:

DAYS & TIMES:

  • What days and times work best for you? (the more specific you can be and the more options you give, the quicker you can get scheduled). Appointments are offered days, evenings and Saturdays.

TYPE OF SERVICE (Are you looking for):

  • Behavioral health consultation/coaching
  • Department meeting
  • Leadership Consultation
  • Acupuncture or auriculotherapy 
  • Combination appointment with both BH & Auricular acupuncture (begin with a few needles or seeds at the start of the appointment and then continue with the consultation/coaching)

LOCATION (where):

  • Would you like to meet in our Dover office or via Zoom for healthcare (of course, 1:1 acupuncture appointments take place in our Dover office).
  • Onsite at your office/meeting space

Individual, Confidential 1:1 Meetings

All employees can set up confidential sessions for either acupuncture, behavioral health medicine (consultation) or a combination of both.

Resilience & Hope will assess the needs of employees, assist with problem solving and provide support for any professional or personal situation. The goals of the individual sessions are to help reduce overall stress and stress related symptoms such as sleep, fatigue, irritability, difficulty concentrating and support those in recovery etc.  Support/consultation appointments and acupuncture are available days, evenings and Saturdays in their Dover office. Support/consultation appointments are also available virtually.

If appropriate, Resilience & Hope will facilitate a referral to longer-term counseling using employee’s insurance benefit. Leadership can use 1:1 for consultations about groups, COVID recovery, supervisory issues etc. 

Who: All employees, individually or may choose to do this together in a small group.

When: Scheduled as needed

Where: Online or in person

How: Contact RestoringResilience-GSCH@resilienceandhope.com to schedule a session

Confidentiality: All legal limits of confidentiality and mandated reporting laws are in effect. No information obtained during these meetings about individual employees/situations will be disclosed. General themes or areas of concern will be shared as appropriate in final leadership meeting.

What can I expect after sending an email to RestoringResilience-GSCH@resilienceandhope.com ?

Resilience & Hope responds to all emails within 1-3 business days and tries to schedule appointments within a week. If you do not receive a response, it means that a glitch may have occurred and the response email did not make it through to you. Please check your spam folder and, if it is not there, please re-send an email.

What should I include in my email when requesting an appointment?

To expedite the appointment, please include as much of the following information as possible:

DAYS & TIMES:

  • What days and times work best for you? (the more specific you can be and the more options you give, the quicker you can get scheduled). Appointments are offered days, evenings and Saturdays.

TYPE OF SERVICE (Are you looking for):

  • Behavioral health consultation/coaching
  • Department meeting
  • Leadership Consultation
  • Acupuncture or auriculotherapy 
  • Combination appointment with both BH & Auricular acupuncture (begin with a few needles or seeds at the start of the appointment and then continue with the consultation/coaching)

LOCATION (where):

  • Would you like to meet in our Dover office or via Zoom for healthcare (of course, 1:1 acupuncture appointments take place in our Dover office).
  • Onsite at your office/meeting space

What is Auriculotherapy?

Similar to acupuncture, but without the needles, auriculotherapy is a safe, time-efficient and effective intervention for various conditions or symptoms such as stress/traumatic stress, pain, anxiety, headache, insomnia, fatigue, irritability, etc. In addition, auriculotherapy can help support those in recovery or seeking recovery through the use of the NADA protocol (see below for more information on NADA). Auriculotherapy involves the stimulation of acupuncture points located on the outer ear through the use of pressure (ear seeds or press balls), a microcurrent or light.  

In Traditional Chinese Medicine (TCM), the ear represents a microsystem of the entire body. Stimulation of a point on the ear sends signals to the brain, activating the body’s nervous system and the release of neurochemicals including endorphins- the “feel good” chemicals.  This results in additional somatic responses within the body such as a reduction of pain, an increased feeling of relaxation and/or a better sense of well-being.

Are there side effects?

 Auriculotherapy is safe, effective and free of harmful side effects. When a microcurrent stimulator/probe is used, people may feel a tingling but the therapy does not hurt.  When ear seeds or press balls are used, people may feel a slight warmth or itching at the location site.

There are typically no adverse side effects for most people with the use of auriculotherapy. Those who do experience mild side effects may notice a tenderness at the site, slight skin irritation as a result of the adhesive on the ear seeds/press balls, and /or brief spell of slight nausea, dizziness or drowsiness.

How long does an auriculotherapy session last? Do I need to make an appointment?

Auriculotherapy sessions only take 5-10 minutes. A signature is obtained on a release form, the ear is cleaned with alcohol and then stimulated with the use of a microcurrent probe and/or the application of ear seeds/press balls. Microcurrent stimulation will not be used for those with certain contraindicated conditions (pacemaker or other implanted device, epilepsy/seizure disorder, pregnancy, cancer). Ear seeds/press balls with only non-latex adhesives will be used. Stainless steel and gold press balls will be available.

When a microcurrent stimulator is used, active points are located and treated for a few seconds at each point. When ear seeds or press balls are applied, they are typically left on for 3-5 days. Written instructions will be provided for the care and removal of ear seeds/press balls.

No appointment is necessary for scheduled auriculotherapy sessions on-site. For auriculotherapy sessions at the Resilience & Hope office in Dover, appointments are needed. Please email: RestoringResilience-GSCH@resilienceandhope.com to schedule a private 10-15 minute appointment.

How often should I get auriculotherapy?

Weekly sessions are recommended. Although many people can see some noticeable improvement of symptoms after a few sessions, continued/prolonged stressors such as through this pandemic experience as well as being in a moderate state of depletion (physically, emotionally or both), warrant continued treatment to truly address the concern(s). For those with few daily stressors and/or a mild state of depletion, auriculotherapy every other week, with self-stimulation/acupressure of particular points between sessions, could also be helpful.

Who will be providing the auriculotherapy?

Andrea Kolgin is a licensed acupuncturist in the states of NH and ME. She has a master’s degree in Acupuncture (Chinese and Japanese styles) and a Doctor of Acupuncture and Integrative Health (DAIH) degree from MCPHS. She is also certified as an auriculotherapist through the Auriculotherapy Certification Institute and regularly utilizes uses the NADA protocol (through acupuncture and auriculotherapy) to assist those in recovery.  

What is the NADA protocol?

The NADA (National Acupuncture Detoxification Association) protocol of ear acupuncture was developed in the 1970s as a response to the opioid epidemic. It involves needling/stimulating 5 particular points in each ear to assist with substance withdrawal, reduction of cravings and maintaining recovery. The NADA protocol can be further augmented with points specific for alcohol, nicotine, etc. It is also often used to assist with symptoms of post-traumatic stress.

Confidential Email

Use this to request information, schedule a confidential appointment, or ask questions. Emails will be seen only by Dr. Tracy and Dr. Kolgin.

Who: Any employee

When: Anytime

How: Write to RestoringResilience-GSCH@resilienceandhope.com

What can I expect after sending an email to RestoringResilience-GSCH@resilienceandhope.com ?

Resilience & Hope responds to all emails within 1-3 business days and tries to schedule appointments within a week. If you do not receive a response, it means that a glitch may have occurred and the response email did not make it through to you. Please check your spam folder and, if it is not there, please re-send an email.

What should I include in my email when requesting an appointment?

To expedite the appointment, please include as much of the following information as possible:

DAYS & TIMES:

  • What days and times work best for you? (the more specific you can be and the more options you give, the quicker you can get scheduled). Appointments are offered days, evenings and Saturdays.

TYPE OF SERVICE (Are you looking for):

  • Behavioral health consultation/coaching
  • Department meeting
  • Leadership Consultation
  • Acupuncture or auriculotherapy 
  • Combination appointment with both BH & Auricular acupuncture (begin with a few needles or seeds at the start of the appointment and then continue with the consultation/coaching)

LOCATION (where):

  • Would you like to meet in our Dover office or via Zoom for healthcare (of course, 1:1 acupuncture appointments take place in our Dover office).
  • Onsite at your office/meeting space

Auriculotherapy (needle-less acupuncture)

Press-balls and ear seeds to assist with relief of physical and emotional symptoms, promoote wellness, reduce stress, and/or promote relaxation. Learn from the Chinese Medicine approach to replenishing your body and getting it to absorb more nutrients. For auriculotherapy sessions at the Resilience & Hope office in Dover, please schedule in advance by emailing RestoringResilience-GSCH@resilienceandhope.com. 

What is Auriculotherapy?

Similar to acupuncture, but without the needles, auriculotherapy is a safe, time-efficient and effective intervention for various conditions or symptoms such as stress/traumatic stress, pain, anxiety, headache, insomnia, fatigue, irritability, etc. In addition, auriculotherapy can help support those in recovery or seeking recovery through the use of the NADA protocol (see below for more information on NADA). Auriculotherapy involves the stimulation of acupuncture points located on the outer ear through the use of pressure (ear seeds or press balls), a microcurrent or light.  

In Traditional Chinese Medicine (TCM), the ear represents a microsystem of the entire body. Stimulation of a point on the ear sends signals to the brain, activating the body’s nervous system and the release of neurochemicals including endorphins- the “feel good” chemicals.  This results in additional somatic responses within the body such as a reduction of pain, an increased feeling of relaxation and/or a better sense of well-being.

Are there side effects?

 Auriculotherapy is safe, effective and free of harmful side effects. When a microcurrent stimulator/probe is used, people may feel a tingling but the therapy does not hurt.  When ear seeds or press balls are used, people may feel a slight warmth or itching at the location site.

There are typically no adverse side effects for most people with the use of auriculotherapy. Those who do experience mild side effects may notice a tenderness at the site, slight skin irritation as a result of the adhesive on the ear seeds/press balls, and /or brief spell of slight nausea, dizziness or drowsiness.

How long does an auriculotherapy session last? Do I need to make an appointment?

Auriculotherapy sessions only take 5-10 minutes. A signature is obtained on a release form, the ear is cleaned with alcohol and then stimulated with the use of a microcurrent probe and/or the application of ear seeds/press balls. Microcurrent stimulation will not be used for those with certain contraindicated conditions (pacemaker or other implanted device, epilepsy/seizure disorder, pregnancy, cancer). Ear seeds/press balls with only non-latex adhesives will be used. Stainless steel and gold press balls will be available.

When a microcurrent stimulator is used, active points are located and treated for a few seconds at each point. When ear seeds or press balls are applied, they are typically left on for 3-5 days. Written instructions will be provided for the care and removal of ear seeds/press balls.

No appointment is necessary for scheduled auriculotherapy sessions on-site. For auriculotherapy sessions at the Resilience & Hope office in Dover, appointments are needed. Please email: RestoringResilience-GSCH@resilienceandhope.com to schedule a private 10-15 minute appointment.

How often should I get auriculotherapy?

Weekly sessions are recommended. Although many people can see some noticeable improvement of symptoms after a few sessions, continued/prolonged stressors such as through this pandemic experience as well as being in a moderate state of depletion (physically, emotionally or both), warrant continued treatment to truly address the concern(s). For those with few daily stressors and/or a mild state of depletion, auriculotherapy every other week, with self-stimulation/acupressure of particular points between sessions, could also be helpful.

Who will be providing the auriculotherapy?

Andrea Kolgin is a licensed acupuncturist in the states of NH and ME. She has a master’s degree in Acupuncture (Chinese and Japanese styles) and a Doctor of Acupuncture and Integrative Health (DAIH) degree from MCPHS. She is also certified as an auriculotherapist through the Auriculotherapy Certification Institute and regularly utilizes uses the NADA protocol (through acupuncture and auriculotherapy) to assist those in recovery.  

What is the NADA protocol?

The NADA (National Acupuncture Detoxification Association) protocol of ear acupuncture was developed in the 1970s as a response to the opioid epidemic. It involves needling/stimulating 5 particular points in each ear to assist with substance withdrawal, reduction of cravings and maintaining recovery. The NADA protocol can be further augmented with points specific for alcohol, nicotine, etc. It is also often used to assist with symptoms of post-traumatic stress.

Wellness Newsletters and Resource Library

Newsletters related to themes/topics addressed during monthly support meetings will be shared via email. 

The resource library will include relevant and timely information about coping, both personally and professionally, with stressful moments. Examples: tips for working with patients and families and communicating effectively, especially during times of adversity; and Traditional Chinese Medicine acupressure point information for relief of such symptoms as stress/anxiety, headaches and fatigue, 

How: Emails will come to you from Resilience & Hope.